About the portal

Grievance Redressal Portal (GRP) is an online platform available to the localites 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal to connect all the Ministries/Departments of Government of India and States. Multiples Admins have role-based access to this system. GRP is also accessible to the localites through web portal.

The status of the grievance filed in GRP can be tracked with the unique registration ID provided at the time of registration of the complainant. After closure of grievance if the complainant is not satisfied with the resolution, he/she can provide feedback. If the rating is ‘Poor’ the option to file an appeal is enabled. The status of the Appeal can also be tracked by the petitioner with the grievance registration number.